Refunds and changes

Tea sittings

• Minimum spend RM 2.00 per person. Once a seat is confirmed, the minimum spend is non-refundable.
• Rescheduling is free more than 24 hours before the sitting, up to 2 times, and anything already paid moves with the booking.
• Cancelling within 24 hours, or not arriving, forfeits the minimum spend.
• If we cannot host you — a closure, a power cut, something on our side — you get a full refund or a date that suits you, whichever you prefer.

Event tickets

• Cancel more than 7 days before the event: full refund.
• Within 7 days: not refundable, but the ticket may be passed to somebody else — tell us their name and number.
• If we cancel or move the event: a full refund or a place at another one, your choice.

The shop

• Tea is food. Opened tea cannot be returned. That is food safety, not reluctance.
• Unopened items may be returned within 7 days of arrival; return postage is paid by whoever is returning it.
• If we sent the wrong thing, missed something, or it arrived damaged: send us a photograph within 3 days of arrival and we will replace it or refund it in full, and we pay the postage.

Vouchers

A voucher is used within its validity. It cannot be exchanged for cash, and an unused balance is not refunded.

How a refund reaches you

By the road it came. Paid online, it goes back to the same method and usually takes 7 to 14 working days (the timing is the bank's, not ours). Paid in the shop, it comes back as cash or a transfer.

Talk to us

business@leaflohas.com · +60 17-771 8632
We reply within three working days.